Need To Make A Return?
Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!
Submit a return request by emailing us at: info@theeleven05.com
Return Eligibility Requirements
Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
Original tags (if applicable) must be attached & intact.
If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
Final Sale items will not be accepted for return. Final sale items meet one of the following criteria: Any items marked 50% off or more at time of sale.
How To Make A Return
Return for an exchange:
We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
Return for a refund:
Must be postmarked within 30 days of the delivery date.
Return shipping costs are the customer’s responsibility.
The shipping cost can vary from $5 up to $25 depending on the weight of the returning package.
There are two ways to send a return:
Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
Submit a return request (through our Customer Service Portal) and we will e-mail a return shipping label to you (see below for Customer Service Portal Instructions, U.S. customers only)!
When mailing a return:
Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
Please provide either the original receipt or include a piece of paper with your name and order number in the package.
Send returns to the following address:
The Eleven 05 Boutique
ATTN: Returns Department
PO Box 1643
Forney, TX 75126
Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).
If an ineligible item(s) is returned to us:
Final sale items/returns postmarked after 30 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.
Returns that are postmarked after 30 days of delivery date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.
If you have any questions about the process above please Contact Us!
Contact us at info@theeleven05.com for questions related to refunds and returns.
